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BBO on Ipads issue Supersized screen caused the acept an invite to be hidden

#1 User is offline   WBCsnap170 

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Posted 2021-November-27, 09:35

Last week we were running two matches and three players experienced the same problem. When the invite to join the Team of 4 match was sent the recipient could not see it as it was super sized and the ACCEPT button was out of sight. After trying to log out and in again one player found if she turned her Ipad onto it's side the invite screen and ACCEPT button could be seen. Was this a 24 hour glip on BBO, or a common problem? Any one else had such problems. One match had to be cancelled as after an hour everyone gave up the will!
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#2 User is offline   diana_eva 

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Posted 2021-November-29, 06:00

View PostWBCsnap170, on 2021-November-27, 09:35, said:

Last week we were running two matches and three players experienced the same problem. When the invite to join the Team of 4 match was sent the recipient could not see it as it was super sized and the ACCEPT button was out of sight. After trying to log out and in again one player found if she turned her Ipad onto it's side the invite screen and ACCEPT button could be seen. Was this a 24 hour glip on BBO, or a common problem? Any one else had such problems. One match had to be cancelled as after an hour everyone gave up the will!


We've heard reports about this problem and a few screenshots, but we couldn't make it happen. It would help to know what devices were used (operating system, browser). Perhaps it's an old device issue, or something of the sort -- we are still investigating.

Or send me a private message with the players who had this problem, we can probably find out on our side what OS they were on.

#3 User is offline   WBCsnap170 

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Posted 2021-December-05, 09:31

Two playes were using 6th generation iPad with IOS 14.8.1. Thank you for your help.
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#4 User is offline   WBCsnap170 

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Posted 2021-December-05, 09:32

View Postdiana_eva, on 2021-November-29, 06:00, said:

We've heard reports about this problem and a few screenshots, but we couldn't make it happen. It would help to know what devices were used (operating system, browser). Perhaps it's an old device issue, or something of the sort -- we are still investigating.

Or send me a private message with the players who had this problem, we can probably find out on our side what OS they were on.


Two playes were using 6th generation iPad with IOS 14.8.1. Thank you for your help.

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