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BBO not working on windows pc

#1 User is offline   spidermag 

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Posted 2020-August-17, 11:14

I have been unable to log onto BBO this afternoon using a windows pc (in common with many from my club) - after the initial page on https://www.bridgebase.com/ when you click on logon you are taken to https://www.bridgebase.com/v3/ which gives a white screen. I have restarted my computer - removed the cache - but still no joy! I am able to log in on my iPad - but not on the laptop. Advice please!
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#2 User is offline   paulg 

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Posted 2020-August-17, 11:35

BBO Support cannot respond quickly to all the threads, but their response was:

"There was a problem on BBO's side, affecting mostly iOS users, but not only. Sorry about this, it should be fixed now.

"Please clear your browser's history [and cache] and try again."
The Beer Card

I don't work for BBO and any advice is based on my BBO experience over the decades
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#3 User is offline   ToBe24 

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Posted 2021-October-05, 16:42

I am unable to load the bridgebaseonline.com file to my laptop which is an Apple Mac. This has never happened before and I have been playing online for over a year now.
Can you please advise me on what is going wrong?
Thank you.
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#4 User is offline   roseclon 

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Posted 2021-October-21, 14:11

I have been getting message on my laptop tablet and phone 'could not load critical file. Please check your Internet connection and try again' My Internet wifi is working but I continue to getthe same message. Can you please help.
Thanks
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#5 User is offline   kernsy 

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Posted 2021-October-26, 21:39

I had Same Problem for a few days First do Windows disk cleanup to remove Browser Temp files .
Next load FireFox and Opera Browser and share bookmarks from your current default browser to load into news Browser. Microsoft Edge might have issues and I refuse to use Big Brother Google.

ALSO, ….

MY HINT: SUSPECTED CAUSE COULD be " googletagmanager ' "
If you look at the PAGE SOURCE it shows this ??
"https://www.googletagmanager.com/gtag/js?id=AW-641502072"
Is GOOGLE ( Big Brother Tracker ) not playing NICE with other Browsers ??
Does BBO only work perfect with GOOGLE ??

Here is my Letter to Support

BBO down Over an Hour at 10:00 AM EST ! WED OCT 20.
Others said No Problem ??
Any News to Directors ??
FOUND SOLUTIONS for USERS to TRY if BBO Hangs Up
_____________________________________________________________

UPDATE 12:10 PM EST OCT 20

(( Suggestion for ACBL, WBL NewsLetters and HELP and FAQs ))

SOLUTIONS for USERS to TRY, if Problems with BBO and it HANGS UP.

Power Off SmartPhone, wait a few Seconds, Power ON SmartPhone , Try Again

POWER DOWN PC completely, then POWER UP PC
and wait until Background Apps like Virus Protection Loads
Try Again Try different Browsers too.
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